Terms and Conditions

Terms and conditions governing the use of the Tabular Pro platform, services, and website.

Effective Date: March 29, 2026 Last Updated: March 29, 2026

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("You", "User", or "Customer") and Tabular Pro ("we", "us", or "Company"), governing your access to and use of the Tabular Pro platform, website, APIs, and related services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Definitions

  • "Account" means your registered Tabular Pro account and associated organization.
  • "Creator" means a User who creates surveys, forms, or data collection instruments using the Services.
  • "Respondent" means any individual who submits responses to a Creator's survey or form.
  • "Content" means all data, text, questions, responses, files, images, and other materials uploaded to or generated through the Services.
  • "Tenant" means an isolated database instance provisioned for your organization.
  • "Organization" means the entity associated with your account, identified by a unique subdomain (e.g., yourorg.tabularpro.com).

2. Account Registration and Eligibility

2.1. Eligibility. You must be at least 16 years of age and have the legal authority to enter into a binding agreement. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2.2. Account Security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately of any unauthorized access.

2.3. Accurate Information. You agree to provide accurate, current, and complete information during registration and to keep your account details up to date.

2.4. One Account Per Individual. Each account is for a single individual. Sharing login credentials is prohibited.

3. Services Description

3.1. Platform. Tabular Pro provides a cloud-based platform for creating surveys, collecting responses, analyzing data, building dashboards and reports, and leveraging AI-powered analytics.

3.2. Multi-Tenant Architecture. Each Organization is provisioned with a dedicated, isolated database instance hosted by our third-party database infrastructure provider (currently Neon, Inc.). This ensures your survey data is logically and physically separated from other customers' data.

3.3. Availability. We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable.

4. Your Content

4.1. Ownership. You retain all intellectual property rights in your Content. Tabular Pro does not claim ownership over any Content you upload, create, or collect through the Services.

4.2. License to Tabular Pro. You grant us a limited, worldwide, royalty-free license to use, store, process, and display your Content solely for the purpose of providing, maintaining, and improving the Services. This license terminates when you delete your Content or close your account, except for aggregated, anonymized, or de-identified data that cannot be linked back to you or your Respondents.

4.3. Responsibility. You are solely responsible for your Content, including ensuring it complies with applicable laws, does not infringe third-party rights, and is appropriate for your intended audience.

4.4. Respondent Data. As a Creator, you are the data controller for all response data collected through your surveys. You are responsible for providing adequate privacy notices to your Respondents and for handling their data in compliance with applicable data protection laws.

5. Data Hosting and Infrastructure

5.1. Third-Party Database Provider. Your organization's survey data, responses, and related content are stored in an isolated database instance hosted by Neon, Inc. ("Database Provider"), a SOC 2 Type II, ISO 27001, and ISO 27701 certified cloud database service.

5.2. No Client Data on Our Servers. Tabular Pro application servers do not persistently store your survey data, responses, or respondent information. Our servers maintain only organizational metadata (organization name, slug, subscription status, and database connection references) necessary to route requests to your isolated database.

5.3. Encryption. Data is encrypted at rest (AES-256) and in transit (TLS 1.2+) by the Database Provider.

5.4. Backups. The Database Provider performs automated point-in-time recovery backups for each isolated database instance. Tabular Pro does not independently back up your Content. You are encouraged to export your data regularly.

5.5. Data Location. Database instances are provisioned in the AWS region selected for your account. You may request information about your data location by contacting support.

5.6. Subprocessors. We maintain a list of third-party subprocessors involved in the delivery of the Services. Material changes to this list will be communicated via email to account administrators.

6. Fees and Payments

6.1. Plans and Pricing. The Services are offered under various plans as described on our pricing page. Features and limits vary by plan.

6.2. Subscriptions. Paid plans are billed on a recurring basis (monthly or annually). Subscriptions auto-renew unless cancelled before the end of the current billing period.

6.3. Non-Refundable. Fees are non-refundable except: (a) where required by applicable law; (b) if we materially breach these Terms and fail to cure within 30 days of written notice; or (c) at our sole discretion.

6.4. Price Changes. We may change pricing with at least 30 days' notice. Price changes take effect at the start of your next billing cycle.

6.5. Taxes. You are responsible for all applicable taxes. Prices are exclusive of tax unless stated otherwise.

6.6. Usage Limits. Plans may include limits on responses, users, storage, or API calls. Exceeding your plan limits may result in overage fees or temporary restriction of services.

7. Acceptable Use

You agree not to:

  • (a) Use the Services for any unlawful purpose or to collect data in violation of applicable laws.
  • (b) Transmit malware, viruses, or any code designed to disrupt, damage, or limit the functionality of the Services.
  • (c) Attempt to gain unauthorized access to other users' accounts, data, or database instances.
  • (d) Collect personally identifiable information from minors under 16 without verifiable parental consent.
  • (e) Use the Services to send unsolicited communications (spam).
  • (f) Reverse-engineer, decompile, or disassemble the Services.
  • (g) Resell or redistribute the Services without our prior written consent.
  • (h) Interfere with or degrade the performance of the Services or the infrastructure supporting them.
  • (i) Use automated means (bots, scrapers) to access the Services except through our published APIs.

We reserve the right to suspend or terminate accounts that violate this policy.

8. AI Features

8.1. AI-Powered Analytics. The Services may include AI-powered features for survey design, data analysis, and report generation.

8.2. No Training on Your Data. Your Content is not used to train our AI models or any third-party AI models. AI features process your data only to generate outputs for your use within the platform.

8.3. AI Outputs. AI-generated outputs (suggested questions, summaries, analyses) are provided for informational purposes. You are responsible for reviewing and validating any AI-generated content before relying on it.

9. Intellectual Property

9.1. Our IP. The Services, including all software, designs, documentation, trademarks, and other intellectual property, are and remain the property of Tabular Pro. Nothing in these Terms transfers any ownership rights to you.

9.2. Feedback. If you provide feedback or suggestions about the Services, we may use them without restriction or obligation to you.

10. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Confidentiality

11.1. Your Content. We treat your Content as confidential and will not access, use, or disclose it except as necessary to provide the Services, comply with law, or enforce these Terms.

11.2. Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of ours; (b) was known to us before disclosure; (c) is independently developed by us; or (d) is disclosed with your written consent.

12. Security

12.1. Measures. We implement industry-standard technical and organizational measures to protect the Services and your data, including encrypted connections, access controls, and regular security assessments.

12.2. Incident Notification. In the event of a security incident that materially affects your data, we will notify you without undue delay and provide relevant details about the nature, scope, and remediation of the incident.

12.3. Your Responsibility. You are responsible for the security of your account credentials, your devices, and the networks from which you access the Services.

13. Suspension and Termination

13.1. By You. You may cancel your account at any time. Upon cancellation, your access continues until the end of your current billing period. After that, your tenant database and all Content will be scheduled for deletion in accordance with our data retention practices.

13.2. By Us. We may suspend or terminate your account: (a) for convenience, with 30 days' written notice and a pro-rata refund for any prepaid unused period; (b) immediately, if you materially breach these Terms and fail to cure within 15 days of notice; (c) immediately, if required by law or to prevent harm to other users or the Services.

13.3. Data Export. Prior to account termination, you may export your data through the platform or by contacting support. After termination, we will delete your tenant database within 30 days.

13.4. Account Inactivity. To ensure service quality for all users, accounts that have been inactive for 60 consecutive days will receive an inactivity notification via email. If no activity is recorded within 30 days of that notification, we reserve the right to delete the account and all associated data.

14. Disclaimers

14.1. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14.2. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

14.3. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED OUTPUTS.

15. Limitation of Liability

15.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TABULAPRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

15.2. OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO TABULAPRO IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.3. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

16. Indemnification

You agree to indemnify, defend, and hold harmless Tabular Pro and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.

17. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time and at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we will make reasonable efforts to notify account administrators via email. Your continued use of the Services after any changes constitutes acceptance of the updated Terms. If you do not agree with the revised Terms, you must discontinue use and cancel your account.

18. General Provisions

18.1. Governing Law. These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

18.2. Dispute Resolution. Any disputes arising from these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

18.3. Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force.

18.4. Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Tabular Pro regarding the Services.

18.5. Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights freely in connection with a merger, acquisition, or sale of assets.

18.6. Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

18.7. Force Majeure. Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, pandemics, or infrastructure failures.

19. Contact

If you have questions about these Terms, please contact us: